# Rescheduling without empty promises

An AT Learn authored walkthrough. Learning example.

## Source
A client expects a layout on Wednesday. Source photos have not arrived. Work takes two business days after receipt.

## Result
### Customer
Will the layout be ready on Wednesday?

### Reply
I need the source photos to build the layout. I can prepare it within two business days of receipt. Send the photos and I will confirm the date.

### Action
Request the photos, then agree on a new deadline.

## Review
- [ ] The reason is explained
- [ ] No unsupported date
- [ ] A next step is included

https://learn.atkach.live/en/courses/ai-client-messages/